Refund & Cancellation Policy

PakkaLead sells access to software on a 30-day subscription. There is no physical product, so nothing is shipped or delivered by courier. Access to the paid features is enabled immediately after a successful payment.

You can cancel at any time from Profile → Subscription inside the app, or by emailing support@pakkalead.in. Cancelling stops future automatic payments. Your account moves to the free tier at the end of the period you have already paid for, and your data remains in your account.

Subscription fees are non-refundable once a billing period has started.

Because access to the paid features is granted immediately on payment, we do not refund a period that has already begun. You keep access for the remainder of the period you paid for.

Regardless of the above, we refund in full when:

• you were charged twice for the same period, or charged after cancelling;
• payment succeeded but the plan was never activated on your account;
• the amount charged does not match the price shown at checkout.

Email support@pakkalead.in from your registered address, with your registered mobile number and the payment reference. We acknowledge every request within 2 working days.

Approved refunds are sent back to the original payment method through Razorpay within 7 working days of approval. The time for the amount to appear in your account depends on your bank or card issuer, typically a further 5 to 7 working days. We do not refund to a different account or by cash.

If a payment fails but your bank shows the amount as debited, it is usually an authorisation hold that is released automatically within 5 to 7 working days. If it is not released, contact us with the payment reference and we will trace it with Razorpay.